Last updated: September 4, 2026
Shipping destination
We currently ship to eligible addresses in the United States.
Order processing
Orders placed Monday through Friday before the day’s carrier collection are normally processed and dispatched the same business day. Orders placed after carrier collection, on weekends, or on United States federal holidays are processed on the next business day. Our fulfillment location is in Portland, Oregon.
Delivery estimates
After the carrier accepts the package, estimated transit time is 3–7 business days. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, incorrect address information, or circumstances outside our reasonable control.
Shipping charges
Standard shipping to eligible United States addresses is provided at no additional charge.
Tracking
When your order ships, we will send a shipping confirmation to the email address used at checkout. The message will include a tracking number when tracking is provided by the carrier. Tracking activity may take up to 48 hours to appear after the label is created.
Address changes
Review your delivery address before placing an order. To request a correction, contact sales@mysuperboxtvstore.com as soon as possible. We cannot guarantee an address change after fulfillment has started.
Delayed, lost, or damaged packages
If tracking has not updated for five business days, or if your package arrives damaged, contact us with your order number. For visible shipping damage, retain the packaging and provide clear photographs of the package and product so we can assist with an appropriate resolution.
Questions
Email sales@mysuperboxtvstore.com or call +1 (931) 338-2407 during support hours.